What is Artificial Intelligence?
Artificial intelligence is an umbrella term used for many types of technology that mimic human intelligence. In other words, you put human intelligence into a computer to do tasks faster than an average human. In the past years, AI has skyrocketed and become even more intelligent, making its use easier to understand. Many companies are using artificial intelligence more commonly, even in HR departments. AI works best in HR and helps HR leaders to automate their human resource management system.
So, if your company is still sticking to traditional paperwork and struggling with the same HR issues as years back, AI is the solution. Adopting AI may be difficult for employees, but you must find ways to motivate them that AI is good for them and your business. When they understand the benefits of AI, employees are willing to adopt AI and use it to automate HR tasks like payroll, making new policies, contracts, job descriptions, interview questions, and so on.
4 ways AI is used in Human Resources
Here is how artificial intelligence is making its mark on your work in human resources:
Recruiting Top-Talent
The hiring process is long, complex and tiring. Many people put in their resumes and emails. Meeting with everyone can be stressful and time-consuming for human resource managers. This makes AI crucial for the hiring manager. The AI will provide the help they need in the hiring process. Managing the recruitment process through human resources management software streamlines the entire process.
Recruiters know that different talents are spread worldwide, especially if you have a global talent. To create a new target market for the company, you must hire more people worldwide. International talent acquisition is even more complicated than recruiting talent in the same country. However, artificial intelligent recruiting software makes it easier to recruit global talent. This gives the recruiter more time to focus on more important tasks than scanning the internet. AI can help a recruiter to hire a new talent by:
Use keywords to scan through resumes
Artificial intelligence is used to scan keywords related to your business in the thousands of resumes. AI can find keywords in the resume (depending on the type of business) to know if the person is right for the company. AI can scan through resumes with specific criteria, such as competency, experience, or capability. This step will minimize the number of resumes that come through and help the human resources managers to look over only relevant resumes.
Screening records
Artificial intelligence is good for sorting out good and bad candidates. It will help screen the candidate's resume and look into previous jobs or anything about the person that could involve criminal records. If you put certain keywords in the AI system, it can look through the resumes to find what they need. But if those keywords don't show up, those people won't come across the screen.
There are many more ways in which artificial intelligence in HR can help the recruitment process and talent management. However, these two examples show that AI reduces costs and helps businesses adopt it for human resources.
Learning Made Easy
In a business, managers are busy and have less time to teach new hires about the job. It is not as efficient, as different people do the job differently. Providing a system to train employees will make the learning process more consistent. Using AI can make learning management more efficient. The best part of artificial intelligence is that it is 24/7 available.
If an employee is having trouble, the AI will help them to figure out a solution. Employees won't get quick answers to their questions if the businesses only rely on human resources. Using artificial intelligence in HR training will improve employee engagement and performance. Artificial intelligence may also make employees feel more comfortable and secure. Because AI helps them work without errors.
AI software can also handle repetitive tasks, so people don't need to work on those jobs. This will make the employees happy, and the system will be faster than others. It also helps businesses reach business goals faster and gives them a competitive advantage. More employees can work on the more complex and important tasks instead of focusing on the repetitive and boring tasks.
Communication
Communication is important when working in, for, or with a business. It is essential to communicate in different ways and how to communicate in the workplace. In the HR department, communication is just not about the business. However, it focuses on employee relations in the workplace to create a more healthy work environment. Here is why it is important to communicate in a business.
Time and attendance
Having employees get to work on time and show up is vital to a successful business. You must build healthy relationships with employees to achieve this goal. These healthy relationships will motivate employees to come to work and feel comfortable.
Employees feel more comfortable at the workplace
It can make employees feel more comfortable talking to higher-ups or associates. They can ask questions and feel confident in the work environment when needed. Employees can make more errors, quit, and look sourly at the company if they don't feel comfortable speaking.
Minimizing harassment
Harassment can happen to anyone in the workplace. If employees can speak about this harassment, it will comfort them. For this, have something where people can anonymously write a note to any new hires and explain what has happened.
Motivate the team
Employees want to feel accomplished when working for a company. Rewarding the employees can motivate them to share positive work habits that they have done for the company. It will increase employee performance and development.
These are a few reasons communication is important for a business, but how can you use AI to improve communication? Here are the best ways to communicate using AI.
Translator
If you have a global team working with people who don't speak the same language, it may be much harder to communicate with them. Hiring globally is a great way to reach a different target audience. You must have an online translator, which is perfect and efficient. When an email comes, that software will automatically change the language and help eliminate language barriers. This will save time and resources.
writing
Writing proposals, emails, or letters is a part of the job. Artificial intelligence can help you write and sound more professional for newcomers.
Digital Personal Assistant
A virtual assistant can help employees and customers. Employees can use it to get 24/7 help when they have a problem with technology or need to search for something for what they are working on. Customers also use it; if the company has a website, they can use it to find something on the website or have any questions. Artificial intelligent chatbots are available 24/7 to help and answer customers' questions.
Working at Home
In today's world, working trends are developing, and working at home is inevitable for employees. This change is seen in COVID when the world is shut down and working at home becomes more acceptable. Today, people have found more ways to communicate using AI software. If you have global talent who can't come to the office, this will help you with HR solutions.
Every employee has a different life outside of work. Some have kids, medical problems, or family issues. You must understand that these people have different lives for a healthy work environment. Using HR software for meetings or just working will be helpful and perfect. People can still work even if they are not in the office. It can increase productivity and give relief to other employees as they don't have to do other people's work.
Implementing AI in the HR system will make jobs easier for employees and HR managers. AI software can track what is being done on the devices and how long the devices are being used. So, HR managers know who is working and who is not. They will use AI to give tasks and take daily reports from employees working at home.